If after 60 days, you have not yet received your order, we will send the matter to our level 2 support team and we will refund your money, without questions.
METHODS OF DELIVERY AND DELIVERY TIME
We calculate for the delivery of your order a maximum term of 2-6 weeks approximately.
Orders will be processed within 2 to 5 days skillful after the order and will be sent the next day to the day of processing.
Please note that these are estimated delivery times only, therefore, Fonttana does not guarantee the delivery dates.
Please make sure that all delivery information is correct. If there is incorrect and / or missing information, we may be asked to contact you to update the delivery information, which may cause delays in the delivery of your order. Delays can also occur as a result of customs clearance.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order can be delivered to you by the local post office or by a local courier service. Depending on your area, most orders will be delivered by your local postal service, so the package will be received with your regular mail. If you are not at home when the delivery is made, the postal service can leave a notice card to advise you on how and where you can pick up your delivery.
No remapping arrangements will be made in case packages are returned for incorrect addresses, incomplete addresses and returned due to unavailability.
A shipping confirmation will be sent to you as soon as your purchase has been sent, allowing you to track the status of your shipment.
To track the order, you can visit 17track or directly on the website of the courier service: https://www.17track.net/en
TAXES AND DUTIES
Import taxes, tariffs and related fees can be charged once the package arrives in the country of destination. These charges are determined by the customs office of the specific destination.
The payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here in Fonttana . For more information about the charges, contact the local customs office.
You are responsible for verifying local postal regulations for restricted items, as we can not be responsible for any item that is not accepted in the specific country.
FOREIGN TRANSACTIONS RATES
If your credit card account is in a currency other than US dollars, you may be charged at a different exchange rate than the one quoted on our website. It may also be subject to a fee per transaction in foreign currency. These fees are determined by your bank's pricing and transaction pricing policies. We are not responsible for the exchange rate of any charge that your bank or credit card company may charge you. For more information about overseas transaction fees, contact your bank.
The prices of our store are shown in your local currency, but in USD at the time of payment. All transactions will be handled in USD on the payment page.